1. Acceptance of These Terms
By accessing or using SpotRoster.com, creating an account, purchasing a subscription, or using a SpotRoster-powered page, you agree to these Terms & Conditions and the Privacy Policy. If you do not agree, do not use the services.
2. SpotRoster Services
SpotRoster is a subscription-based software platform that helps businesses and organizations manage limited-availability offerings, including reservations, numbered spots, seats, rosters, classes, events, vendor spaces, drawings, customer accounts, notifications, reporting, and related administrative workflows.
Features may differ by subscription plan, configuration, customer type, or future platform update. SpotRoster may improve, modify, replace, or discontinue features when reasonably necessary.
3. Accounts and Authorized Use
You must provide accurate, current information and keep login credentials secure. You are responsible for activity performed through your account and for promptly reporting suspected unauthorized access. You may not share access in a manner that defeats plan limits or permits unauthorized use.
4. Business and Merchant Responsibilities
Businesses using SpotRoster are independent merchants and service providers. They are solely responsible for their listings, prices, rules, eligibility requirements, inventory or spot availability, taxes, customer service, delivery, product transfers, campaign administration, winner selection, legal disclosures, refunds, chargebacks, and compliance with applicable laws.
SpotRoster is not the seller, organizer, sponsor, owner, or fulfillment provider for a subscribing business's products, events, reservations, promotions, or services unless a separate written agreement expressly states otherwise.
5. Subscriptions and Recurring Billing
Paid SpotRoster plans are billed on a recurring basis at the price and frequency shown during enrollment or in a written agreement. By enrolling, the customer authorizes recurring charges to the payment method on file until cancellation.
Subscription fees may include a monthly platform fee, transaction-based fees, setup charges, custom-service charges, or other amounts clearly disclosed before purchase. Applicable taxes may be added. SpotRoster may change pricing upon advance notice, with changes applying to a future billing period.
6. Payment Processing
SpotRoster may use third-party payment providers, including ZenPayments and Authorize.Net, to support subscription billing or other authorized transactions. Payment information is submitted to and processed by the applicable payment provider under its own terms and privacy practices.
A subscribing business may also connect or use its own payment account for customer transactions. The business remains responsible for that account, processor fees, reserves, disputes, chargebacks, refunds, prohibited-activity rules, and processor compliance.
7. Cancellation
A customer may cancel a recurring SpotRoster subscription by using an available account cancellation method or by contacting SpotRoster through the Contact page. Cancellation prevents future renewal charges after the current paid billing period. Unless otherwise stated in writing, access continues through the end of the paid term.
8. Refund Policy
Subscription and setup fees are generally non-refundable once charged or once work has begun. SpotRoster does not provide prorated refunds for unused time after cancellation. Confirmed duplicate charges, billing errors, or service failures directly caused by SpotRoster may be reviewed individually. Refund requests should be submitted promptly through the Contact page and should include sufficient transaction details.
Refunds owed by an independent subscribing business to its customers are the responsibility of that business.
9. Acceptable Use
You may not use SpotRoster to violate law, infringe intellectual property or privacy rights, mislead users, distribute malicious code, gain unauthorized access, interfere with platform operation, manipulate reservations or results, submit fraudulent information, abuse payment systems, scrape data without permission, or facilitate prohibited products or activities.
10. Regulated Products and Activities
SpotRoster is a neutral software platform and does not itself sell, transfer, possess, or ship regulated products. A business using SpotRoster for a regulated product or activity is solely responsible for licensing, disclosures, age verification, eligibility checks, transfers, background checks, geographic restrictions, and all other legal requirements.
11. Communications
By using the services, you agree to receive transactional and service-related communications, including account, reservation, billing, security, and support messages. Marketing messages will be handled in accordance with applicable law and available opt-out rights.
12. Intellectual Property
SpotRoster and its software, branding, designs, documentation, and original content are owned by SpotRoster or its licensors and are protected by applicable intellectual-property laws. Customers retain ownership of their own business content but grant SpotRoster a limited license to host, process, display, and transmit that content as needed to provide the services.
13. Availability and Security
SpotRoster uses reasonable measures to operate and protect the platform, but uninterrupted or error-free service is not guaranteed. Maintenance, third-party outages, internet failures, security events, or circumstances beyond reasonable control may affect availability.
14. Suspension and Termination
SpotRoster may suspend or terminate access for nonpayment, unlawful activity, policy violations, security threats, abuse, material breach, processor requirements, or conduct that creates unreasonable risk. Upon termination, outstanding amounts remain due.
15. Disclaimers
The services are provided “as is” and “as available” to the fullest extent permitted by law. SpotRoster disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing.
16. Limitation of Liability
To the fullest extent permitted by law, SpotRoster will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost data; business interruption; merchant conduct; campaign outcomes; payment-processor actions; chargebacks; product issues; or unauthorized use. SpotRoster's aggregate liability for a claim will not exceed the amount paid to SpotRoster by the claimant during the six months preceding the event giving rise to the claim.
17. Indemnification
You agree to defend, indemnify, and hold SpotRoster harmless from claims, damages, losses, liabilities, and expenses arising from your content, business activities, products, promotions, legal violations, customer disputes, misuse of the services, or breach of these terms.
18. Governing Law
These terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law rules. Any dispute not resolved informally will be brought in a court of competent jurisdiction in Mississippi, unless applicable law requires otherwise.
19. Changes
SpotRoster may update these terms. Material changes will be posted with a revised effective date. Continued use after the updated terms take effect constitutes acceptance.
20. Contact
Questions, billing concerns, cancellations, or legal notices may be submitted through the SpotRoster Contact page or by email to support@spotroster.com.